Return Policy

🔁 Return & Refund Policy

We want you — and your pets — to love every purchase from LoyalTail.
If something’s not quite right, we’ve got your back.

✅ 14-Day Satisfaction Guarantee

If you’re not 100% satisfied with your purchase, you may request a return within 14 days of receiving your order.
We accept returns on most unused, unopened, and undamaged items.

📦 Return Eligibility

To qualify for a return:

• The item must be in its original condition
• It must be returned within 14 days of delivery
• You must provide a receipt or proof of purchase

❌ Items not eligible for return:

• Used, washed, or damaged products
• Items marked as Final Sale
• Gift cards or downloadable products

💸 Refunds (If Approved)

Once your return is received and inspected:

• We’ll send you an email to confirm
• If approved, your refund will be issued to your original payment method within 5–10 business days

🔁 Exchanges

We only replace items if they are defective or damaged upon arrival.
If you need to exchange for the same item, please contact us at:
📩 myloyaltail@gmail.com

🚚 Return Shipping

• Return shipping costs are the responsibility of the customer (unless the product was damaged or incorrect)
• We recommend using a trackable shipping service and keeping your receipt

❗ Order Issues & Damaged Items

If your item arrives defective, damaged, or incorrect, please contact us within 7 days of delivery with photos and order details.
We’ll resolve it ASAP — your satisfaction means everything to us.

📬 Questions?

We’re here to help!
For any return or refund inquiries, please email:
📩 myloyaltail@gmail.com